Frustrated with how long people take to respond to your emails?


A recent study found that the average office worker receives a whopping 121 emails per day. How many of these do you actually read before deleting? Of those that you do manage to read, who is lucky enough to earn a timely response? And, most important for those writing the email in the first place, how can you maximise your chance of a quick reply?

The solution may lie in the last word or two – how you sign off. While it doesn’t seem overly important, the way you close your email has been found to have a drastic impact in the time it takes for the receiver to respond.

So, is “best” really best? Does “thanks” come across as too informal? Do your “kind regards” seem sincere? When living overseas I always used “cheers” as I felt that it really helped play up the whole relaxed Aussie thing, but now that I’m back on home soil it doesn’t seem to have the same effect.

Studies have found that the most effective sign-off is “thanks in advance”, which earns the author a 38.8% increase in email response rate. I’m not totally sure I can get onboard with this (as it seems rather passive aggressive to me) but then again who am I to argue with the data?

I don’t know, maybe I’ll test out something weird like “toodaloo” or “go get em’ tiger” and get back to you.

If you’re keen to check out where your current sign-off stands in the rankings, or need more help deciding on a new one, have a browse of the study.